Cancellation & Refund Policy

This policy explains how cancellations and refunds are handled for RepairDesk Pro subscriptions, operated by AT VirtuALL Services. We aim for this policy to be clear and fair to both our customers and our business.

1. Cancelling Your Subscription

To cancel your subscription, contact us at info@atvirtuallservices.com. Cancellation requests are currently handled directly by our team rather than through a self-service option within the Service. Once processed, cancellation stops future billing/renewal; it does not automatically entitle you to a refund of the current or already-consumed subscription period, since the Service remains accessible and available to you for that period.

2. Refund Requests

We do not offer a blanket refund period (such as a fixed number of days) for subscription fees already paid. That said, we understand issues can genuinely arise, and refund requests are reviewed on a case-by-case basis where appropriate — for example:

• A duplicate payment or an accidental double charge for the same subscription;
• An erroneous charge that does not correspond to a plan you selected;
• A payment that was deducted from your account but your subscription/plan access was not activated correctly.

To raise any of the above, contact us at info@atvirtuallservices.com with your payment reference and a description of the issue, and our team will investigate.

3. Failed Payments and Access Issues

If a payment appears to have failed on your end but your account was still debited, or if your paid plan was not activated after a successful payment, please contact info@atvirtuallservices.com immediately so we can investigate and correct the issue.

4. How Approved Refunds Are Processed

Where a refund is approved, it will be returned through the original payment method used for the transaction, where technically supported by our payment provider. Actual settlement timelines depend on your bank or payment provider and can vary; we are not able to guarantee a specific number of days for funds to reflect in your account.

5. How to Reach Us

For billing or refund requests, contact info@atvirtuallservices.com. If your request is not resolved to your satisfaction, you may escalate it to support@atvirtuallservices.com. See our Grievance page for more on our escalation process.

6. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date above.