Grievance / Customer Support & Escalation

AT VirtuALL Services is committed to addressing customer concerns about RepairDesk Pro fairly and promptly. This page explains how to raise an issue and how it will be handled.

1. What You Can Raise With Us

You may contact us about concerns relating to:

• Your account or use of the Service;
• Subscriptions and plan changes;
• Billing and payments;
• Refund requests;
• Privacy or data-handling concerns;
• Access issues;
• General service complaints.

2. Normal Support

For day-to-day questions, billing queries, or support requests, contact us at info@atvirtuallservices.com. Our team will respond during business hours.

3. Escalation

If a concern has not been resolved to your satisfaction through normal support, you may escalate it directly to support@atvirtuallservices.com. Please include your account/business name, a description of the issue, and any relevant reference numbers (such as a payment reference) so we can investigate efficiently.

4. Our Office

AT VirtuALL Services
No. 23, 24th Cross A Main Road
Ejipura, Munneshwara Layout
Bangalore - 560047
Karnataka, India

5. Office Hours

Monday - Saturday
10:00 AM - 08:00 PM

6. Related Policies

See also our Terms of Service, Privacy Policy, and Cancellation & Refund Policy for more detail on specific topics.